The etiquette of medical practice

Give medical advice

New and existing patients in the Office, often in getting medical advice over the phone. Receptionist had the opportunity to answer a medical question type; A receptionist should not give advice or suggestions for medical treatment of patients. The best way to address this is to inform the person who is calling is not qualified to give medical advice. Ask the patient what a meeting, so the doctor can recommend a treatment. Or the patient may be transferred to nurse a nurse or doctor can give a medical opinion later. When the right people that can provide medical advice, should be kept away from other patients to maintain the confidentiality of the patient. Medical practice generally have a cabinet that can give patients without other people the chance to listen to them personal results.

Patient privacy policy

Ensure that patient confidentiality is one of the most important things to communicate with them. This is the health insurance portability and Accountability Act (HIPAA) in 1996. This law prohibits medical personnel to view information about their patients, if not specified by the patient. If a family member asked patients, doctors are not allowed for this type of medical history or the results of tests carried out on the patient, in accordance with the rules of HIPAA. A member of the team had to tell them that is not allowed by law to give medical or personal information about the patient. When asked about the doctor, the Office of Legal Affairs or even the same patient, releasing medical records shall be dated and signed by giving patients the right to see your records.

Normal operation

A portion of the Medical Institute in the picture in his Office. In this way, there are a few things to remember. Full responsibility for monitoring straighten lines of communication. Medical practice, which has some lines that are suitable for multiple lines at once. Verify that the receptionist ask the name and number of the phone and then put on hold and see the correct line for people. The tone of the voice, is that an employee is always friendly and professional. If the person is not available, there must be communication with the patient's name, phone number, alternate phone, reason for call, date range and the time the call was received, and then send the message directly to the right people.